Coach Andrea’s Intro
I remember reading a story about a restaurant that was having “issues” with its catsup bottles. The tops kept coming unscrewed and catsup spurted on customer after customer. The remedy was to offer to pay the dry cleaning bill for the customer covered in red sauce.
Steve Straus would say the restaurant provided first aid, but not “second aid” (finding the core reason underlying the problem). In our businesses, we are all moving quickly and hopefully bringing our key strengths and skills to the office. If you don’t have the time or inclination to create permanent solutions to your problems, surround yourself with those who do.
Quote of the Week
“Solutions – The first step toward a cure is to know what the disease is..”
by Steve Straus
Every Boy Scout and Girl Scout knows about first aid. A 1948 printing of the Boy Scout Manual states that first aid is “the emergency care given to anyone who is badly hurt or who is taken suddenly sick. It is also the immediate care that is necessary to prevent slight injuries from becoming much more serious.” Many people are trained and prepared to administer first aid in an emergency situation.
But what of second aid? The term sounds jarring because we don’t use it, certainly not often. Second aid is what happens after the immediate crisis is over, whether in a medical, life-threatening situation or in our everyday living.
Do you have a good ability to jump in and handle sudden situations in your business, family, community, and spiritual life? Are you good at first aid? Many people are quite good at fixing things, moving from problem to problem “putting splints on the breaks” if you will.
How is your follow-up, your second aid? Do you look for the core reasons underlying the just-solved problem?
Do you create permanent solutions? Do you even enjoy permanent solutions or, instead, get your satisfaction from attacking the next problem?
There is no right or wrong here, there is only understanding how you show up and the results you’re getting. If you’re not interested in second aid, surround yourself with resources which will provide it. If you do like to create permanent solutions, then enjoy doing that.
Self-awareness is the key.
Copyright 2010 Steve Straus. All rights reserved. Steve Straus can be contacted at http://www.StrausUSA.com
Coaching Call to Action
If you aren’t good at second aid, who or what is the provider of second aid in your life?
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