March 14, 2008: Giving Effective Performance Feedback
Quote of the Week
“Education should be gentle and stern, not cold and lax.”
– Joseph Joubert
Giving Effective Performance Feedback
by Charles D. Kerns
- “Be specific. Specificity provides useful information to help focus possible behavior change.
- Focus on goals and key actions. Focus on helping others take actions, either proactive or corrective, to enhance their performance.
- Provide at the proper time. It is typically most effective to give feedback immediately after performance.
- Make it helpful. Effective feedback is intended to improve performance and make the employee a more valuable asset.
- Ensure understanding of the message. Ask the recipient to restate the major points to verify that he or she understood you; observe non-verbal expressions of understanding and acceptance.
- Be on target. Effective feedback must be reliable and valid. (Kerns, 2005, p.106-107).”
Kerns, C. (2005). Value-centered ethics: a proactive system to shape ethical behavior. Amherst, MA: HRD Press.
Reprinted with permission from the OSU Leadership Center, Ohio State University, Columbus, OH 43210, (614) 292-3114, http://leadershipcenter.osu.edu.
Coaching Call to Action
Many of my clients are giving and receiving performance reviews at this time of year. In addition to the once a year meeting to discuss performance, Kerns points out that effective performance feedback needs to be an ongoing process. What will you do this week to improve your performance feedback skills?
Community Involvement
Pounce on a Project III - 2008
March 27, 2008
Last month we worked through our “procrastination list”. You know those things that have to be done but you just don’t make the time to do. We not only got through our lists, we also did other work. What project would you like to get on top of and accomplish this month? Come to Pounce on a Project III - - 2008. Join Coach Andrea on Thursday, March 27th from 9:00 a.m. to 12:15 p.m. Eastern. We will join as a group by phone and declare what you want to accomplish: finishing your taxes, completing a presentation, finding the top of your desk or reaching out to clients.
During the morning, the group will gather by phone a few times to check progress and get any support needed to finish with a bang. At noon, the group will celebrate their accomplishments. Who says projects have to be boring and tedious? Bring your lightness and fun and join us for the energization.
To sign up or learn more, call or e-mail by noon on Wednesday, March 26th. Feel free to share this with friends and co- workers, the more the merrier. (Cost of the program is only the cost of long distance phone calls.)
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