This is a great Tip for sales people by the authors, Bob Burg and John Mann. How many times have you been “turned off” by sales people who wouldn’t keep their mouths shut? Bob and John offer an alternative to talking… listening.
How can you build trust in a relationship? Listen. This week, Loren Ekroth shares two ideas on how to be a better listener. The first is about self-awareness and the second requires changing a behavior. They are both great reminders!
In coaching we are trained to ask powerful questions. The purpose is to help you know what you want and for you to access your inner wisdom. Often we use “What” questions. I love this week’s Tip by Art Sobczak because it’s about a very specific question – “What if?” I hope it prompts your thinking as it did mine.
This week’s Tip by Jon Gordon provides tools for reframing the way you look at work situations. What’s the point in complaining about work? It drags down your energy (and the energy of those around you) and doesn’t provide solutions. It would be more productive to use this energy to create solutions. (see #3.)
Jared Brox identifies four leadership traits that can keep your employees from performing at their optimum level. At times in my coaching, I work with individuals who are receiving directives from above and I can assure you that Jared Brox has hit on key points that leave people shaking their heads, burning themselves out, becoming less engaged and eventually leaving the company. If you want to support your people to continue to be enthusiastic, high performing assets to your company, make sure you’re not exhibiting these behaviors.
While celebrating my birthday on Sunday, I had a surprise visit from my son, James. He and I were on the phone catching up and sharing our plans for the day. When I asked him where he was, he turned the corner into my bedroom with a big grin on his face and said, “Right here, Mom!” You have to love these kids! As I was thinking about my message to begin this week’s Tip, I looked out the window to see, once again, the snow falling. Taking Loren Ekroth’s words to heart to start with “News and Goods”, I chose to share my birthday surprise rather than lament about the weather. And to remind all of us here in the Northern Hemisphere that there are only six weeks until Spring!
One of my values is clarity. When I hear something I don’t understand, I ask for clarification. The responses I get to this request range from really funny to really rich. Some people give the same response only louder while others elaborate so that I have a deeper understanding of what the person meant by their words. Natalie Manor reminds us of the importance of clear communication.
How’s your attitude these days? This question is a great reminder for me and I’m thinking you, too. As we get closer to year end and the pressure is on, are you forcing compliance as a leader in your organization or are you leading with optimism, hope, and enthusiasm? This week’s Tip by Kevin Eikenberry reminds us of the power of sharing enthusiasm and positive messages.
I belong to a networking group, WBN, that meets once a month. Long standing member, Linda Tatten of Travel by Tatten, exemplifies the skill of making yourself memorable. She always starts her 15 second introduction with, ” Imagine…” and then shares a beautiful image from a trip she is planning. It’s perfect! This week, Loren Ekroth shares 5 ways to stand out and be remembered.
My process for choosing this week’s Tip? I loved the title and just had to read on! I hope you feel the same way! Art Sobczak describes what to do in a sales situation when your prospect asks you a question you don’t have a ready answer to. Instead of making something up on the spot, you need to determine whether the question is important to the prospect by asking “check questions”. Read on to find examples you can use in your sales process so you won’t be caught off guard.