COACHING TIP OF THE WEEK
April 12, 2002

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QUOTE OF THE WEEK
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"The best-kept secret in America is that people would rather
work hard for something they believe in than enjoy a pampered idleness."
-- John W. Gardner
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THE TOP 10 TIPS FOR PEOPLE MANAGEMENT
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The ten listed below (and there are surely more) are a good yardstick to determine your profit potential through people management.

1. Create expectations.
Tell people up front what is expected of them.

2. Set a stretch challenge.
Make people grow and coach them along the way.

3. Never move too slowly on critical people management decisions.
Dragging your feet here will really hurt your business.

4. Involve people in both DEVELOPING and IMPLEMENTING strategy.
Too much top down brings the top down.

5. Call a spade a spade.
Address poor performance or it'll cost you -- BIG.

6. Reward your stars!
Pay good performers what they're worth, and it will be returned to you tenfold.

7. Get the right person for the job.
Define the job and find the person who can do it rather than redefining the job to fit the capabilities of the incumbent.

8. Require that people do their homework.
When people are not prepared for meetings, the company is not prepared to make decisions. Stop the presses!

9. Constantly upgrade skills.
Provide continuous training to keep people at their best.

10. Recognize that pride drives performance more than money.
Complement people for a job well done.

By Keith R. Herrmann, who can be reached at krherrmann@aol.com.
Copyright 2000, 2001, 2002 by Thomas J. Leonard.

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COACHING CALL TO ACTION FOR
THE TOP 10 TIPS FOR PEOPLE MANAGEMENT
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I have recently been working with a number of people who are managing people. I've found that managing people expands our skill of managing our self.

This week assess your direct reports and determine:
1. Have you set clear expectations?
2. Are there open issues with employee's performance that need to addressed?
3. Do each of your employees have a development plan?
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April 12, 2002
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