April 9, 2004

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QUOTE OF THE WEEK
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"Learn the art of patience. Apply discipline to your thoughts when they become anxious over the outcome of a goal. Impatience breeds anxiety, fear, discouragement and failure. Patience creates confidence, decisiveness, and a rational outlook, which eventually leads to success."

-- Brian Adams
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SITUATIONAL IMPATIENCE
by S.W. Ventrella
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"Consider the following list of common work-related situations that can create feelings of impatience. Do any of them try your patience on a regular basis?

-- Time crunches; things not being done as quickly as you'd like.
-- Things not being done right the first time.
-- Not having the tools or information you need to complete the task.
-- Dealing with bureaucracy.
-- Others who don't have the skills to complete their assigned tasks.
-- Others who don't catch on quickly to what you want them to do.
-- Others who don't carry through on their assigned tasks.
-- Inconsistent messages from others.
-- Others who don't do tasks the way you would.
-- Too many people needing your time and attention.
-- Last-minute crises or requests that totally upset your day or plans.
-- Having to wait for others.
-- Traffic, bad weather, broken equipment, or other inconveniences that delay your being productive or timely.

By being more aware about the specific situations that create impatience, we can become more proactive in dealing with them (Ventrella, 2001, p. 157)."

Reference: Ventrella, S.W. (2001). The power of positive thinking in business: ten traits for maximum results. New York: The Free Press

Reprinted with permission from the OSU Leadership Center, The Ohio State University, Columbus, OH 43210, (614) 292-3114. http://leadershipcenter.osu.edu

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COACHING CALL TO ACTION
SITUATIONAL IMPATIENCE
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When I begin coaching a client, one of the areas we look at together are "tolerations." Tolerations are what we put up with, accept, take on and are dragged own by. They may include people's behavior, situations, unmet needs, crossed boundaries, incompletions, frustrations, problems, and even, our own behavior.

We tolerate more than we think and as Ventrella states this can create feelings of impatience.

So, what are you tolerating that leads to impatience?

Just becoming aware of and articulating your "tolerations"will bring them to the forefront of your awareness and you'll naturally start handling, eliminating, fixing, growing through and resolving them.

There may be some that you really want to tackle and be done with. What are some proactive ways you have of dealing with situations that create impatience?

If you are interested in receiving my worksheet on Tolerations, please r e-mail me and put "Tolerations" in the subject line.

Find out how you can be more successful in our 45 minute free coaching session.