by Peter Koestenbaum

"Gandhi said, A customer is the most important
Visitor on our premises.
He is not dependent on us,
We are dependent on him.
He is not an interruption of our work,
He is the purpose of it.
He is not an outsider to our business,
He is a part of it.
We are not doing him a favor by
Serving him,
He is doing us a favor by giving us
An opportunity to do so (Koestenbaum, 2002, p. 125)."

Reference: Koestenbaum, P. (2002). Leadership: the inner side of greatness: a philosophy for leaders. San Francisco: Jossey-Bass.

Reprinted with permission from the OSU Leadership Center, Ohio State University, Columbus, OH 43210, (614) 292-3114, http://leadershipcenter.osu.edu.

How well do you treat your customers? What can you do that would truly make a difference?

February 16, 2006
Pounce on a Project 2006

Last month a number of people got a jump on their taxes. What project would you like to get on top of and accomplish? Come to Pounce on a Project II -- 2006.

Join Coach Andrea on Thursday, February 16, from 9 a.m. to 12:15 p.m. Eastern. We will join as a group by phone and declare what you want to accomplish: finishing your business plan, preparing for that big presentation, finishing your taxes, making those cold calls, organizing your office, simplifying your filing system, or cleaning your basement.

During the morning, the group will gather by phone a few times to check progress and get any support needed to finish with a bang. At noon, the group will celebrate their accomplishments. Who says projects have to be boring and tedious? Bring your lightness and fun and join us for the energization. To sign up or learn more, call or e-mail Andrea by noon on February 15th. Feel free to share this with friends and co-workers, the more the merrier. (Cost of the program is only the cost of long distance phone calls.)

Coach Andrea's Coaching Tip of the Week is brought to you by Andrea Novakowski, Master Certified Coach who provides Business and Personal Coaching to Corporations, Businesses, and Individuals. Andrea is a professional coach who partners with people to set goals and create momentum to produce effective results in their business and/or personal lives.

Andrea is available for individual coaching. If you are serious about reaching your goals and living with greater fulfillment and satisfaction, consider using a coach. To schedule a COMPLIMENTARY initial consultation, send an e-mail to Andrea at
andrea@coachandrea.com.

Please feel free to pass on Coach Andrea's Coaching Tip of the Week to your friends and colleagues. To subscribe, click the "Subscribe" button below. You may also subscribe at http://coachandrea.com.

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Coach Andrea
Focusing your vision, achieving results

email: andrea@coachandrea.com

web: http://coachandrea.com