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QUOTE OF THE WEEK
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"If I had to sum up in one word what makes a good manager,
I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act."
-- Lee Iacocca
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THE TOP 10 WAYS TO EXHIBIT 21ST CENTURY MANAGEMENT
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1. Contract your role.

The 21st century manager manages expectations of both direct reports and superiors by contracting effectively on a two way basis. What does each expect of the other and how best are they going to work together?

2. Build rapport.

The 21st century manager is aware of his or her own personality style and the styles of their direct reports, superiors and customers. The 21st century manager can adapt his or her style accordingly to build quick and lasting rapport.

3. Be aware.

The 21st century manager is aware of their strengths and development areas and has a development plan to address these. The 21st century manager is always looking to improve.

4. Manage your time.

The 21st century manager can manage their time effectively by identifying priorities, allocating appropriate time to each, delegating effectively and saying no constructively.

5. Learn to coach.

The 21st century manager is a coaching manager and realizes that time put aside to coach employees is time well spent.

6. Create opportunities.

The 21st century manager looks routinely for opportunities, not only to develop business but also to develop the capabilities of his or her employees.

7. Be open to feedback.

The 21st century manager asks their employees and superiors for constructive feedback on a regular basis and is open to ad-hoc feedback.

8. Manager your superiors.

The 21st century manager can actively influence and challenge superiors constructively as opposed to constantly abiding by their wishes.

9. Take time with clients.

The 21st century manager is actively engaged with clients and customers and not just stuck in meetings with employees and superiors.

10. Chill out!

The 21st century manager can handle stress positively and in fact acts in order to prevent stress happening in the first place.

Copyright 2000-2003 Coachville, LLC
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COACHING CALL TO ACTION
THE TOP 10 WAYS TO EXHIBIT 21ST CENTURY MANAGEMENT

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Last week we talked about "shaking things up". Exhibiting 21st Century Management may shake things up, but in a good way. This week choose an area to improve. Do one new action and see how it feels. If it feels good, try another.

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February 6, 2004
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