|Focusing your vision, achieving results|
-- Jess Lair
by Cindy Ventrice
Reference: Ventrice, C. (2003). Make their day!: employee recognition that works: simple ways to boost morale, productivity, and profits. San Francisco: Berrett-Koehler Publishers, Inc.
Reprinted with permission from OSU Leadership Center, Ohio State University, Columbus, OH 43210, 614-292-3114, http://leadershipcenter.osu.edu.
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