Three No Complaining Tools

“Focus 90% of your time on solutions and only 10% of your time on problems.”

~Anthony J. D’Angelo

Three No Complaining Tools

by Jon Gordon

  1. The But – Positive Technique. This simple strategy helps you turn your complaints into positive thoughts, solutions, and actions. When you realize that you are complaining, you simply add the word but and then add a positive thought or positive action.
  2. Focus on “Get To” instead of “Have To.” Too often we complain and focus on what we have to do. Instead, shift your perspective and realize it’s not about having to do anything. You get to do things. You get to go to work while so many are unemployed. Focus on what you get to do.
  3. Turn Complaints into Solutions. The goal is not to eliminate all complaining. The intent is to eliminate the kind of mindless complaining that doesn’t serve a greater purpose and allow complaining that is justified and worthwhile. Every complaint represents an opportunity to turn a negative into a positive (Gordon, p. 49).

From: Gordon, J. (2008). The No Complaining Rule: Positive Ways to Deal with Negativity at Work. Hoboken, NJ: John Wiley & Sons.

Reprinted with permission from the OSU Leadership Center, Ohio State University, Columbus, OH 43210, (614) 292-3114,