“Without a sense of caring, there can be no sense of community.”

~ Anthony J. D’Angelo


By Amy Lyman

One of the experiences that people have when they work in a great organization is a strong and consistent sense that their leaders and managers are interested in them as people, not just as employees. The quality of this experience is a significant distinguishing characteristic that moves people’s perception of their workplace from good to great. The personal relationship, the recognition that someone has a life outside of work that is important, and the ability to have a genuine conversation with people about the totality of their lives, are important ways in which Trustworthy Leaders create connections that bond them to their followers (p. 82).

From: Lyman, A. (2012). The trustworthy leader: leveraging the power of trust to transform your organization. San Francisco: Jossey-Bass.

Reprinted with permission from the OSU Leadership Center, Ohio State University, Columbus, OH 43210, (614) 292-3114,

Coaching Call To Action

How do you let your people know that you are interested in them as people?