My process for choosing this week’s Tip? I loved the title and just had to read on! I hope you feel the same way! Art Sobczak describes what to do in a sales situation when your prospect asks you a question you don’t have a ready answer to. Instead of making something up on the spot, you need to determine whether the question is important to the prospect by asking “check questions”. Read on to find examples you can use in your sales process so you won’t be caught off guard.
Whatever your business title is, being present to people (employees, managers, clients, prospects, vendors) can have a significant positive impact. In this week’s Tip, the image Steve Straus creates with the example of a waiter clearly illustrates the power of this simple tool.
I always love driving and talking. It feels easier. The second item in Loren Ekroth’s article “Walking the Talk” explains why. Walking (or sitting) side-by-side has the effect of diffusing intensity. I find even when discussing a “loaded” topic, we have a calmer, more thoughtful conversation. To learn more about the positive effects of “side by side communication, read on.
Small changes in your conversational skills can give you generous returns for the time and energy you invest to make the changes.
One of the key differences between people who get the results they’ve set out to get and those who have wonderful explanations for why they haven’t gotten the results they set out to get is the language that they use along the way.
