“How can I build my sales pipeline?” This is a question that a number of my coaching clients asked recently as we are getting close to the end of the first half of 2012. One source is your existing client base. There may be additional services they need from you and/or they may refer you to other people. The likelihood of their providing these leads is based on two things. First, you ask. Second, you have provided great value. This week’s Tip focuses on the second point.
Whatever your business title is, being present to people (employees, managers, clients, prospects, vendors) can have a significant positive impact. In this week’s Tip, the image Steve Straus creates with the example of a waiter clearly illustrates the power of this simple tool.
This week, I looked for a Tip to help you reach out to people NOT using Social Media. Art Sobczak’s Go Low-Tech, High-Touch for Major Impact while long, makes a very clear and compelling argument for the personal touch.
What difference would you make to your own business if you took a moment to be your own customer just once a month?
In our business, we’re often asked the question: “How can I over-deliver and, thereby, ensure high levels of customer retention and referrals?” Here’s our answer, in the form of a “Top 12 Ways You Can Over-Deliver Value To Your Clients” list.
Sometimes the best approach to improving your business is simple.
7 Things you can do to increase your referrals.
Want to improve your customer service? Keep these four things in mind.
What are your customer’s expectations? In order to meet them, you need to know them!
Do you know the profile of our ideal client? When the prospect is not ideal, do you still take their business?